Template to complete. Replace the information in square brackets.
Shipping
We ship to Europe, North America, Asia and Oceania.
Europe (European Union, Switzerland, United Kingdom, Norway):
Standard: free on orders from €50, €7.99 below that.
Express: €10.99.
Americas, Asia and Oceania: €29 per order.
The exact amount is shown before payment.
Delivery times: [to complete for each zone].
Carrier: [to complete].
You receive an e-mail with tracking as soon as your order ships.
Customs duties
For deliveries outside [shipping country or zone], customs duties and import taxes may apply.
They are paid by you on delivery, under the rules of the destination country. They are not included in our prices.
Returns and refunds
Products are not taken back or exchanged, and no refund is given for a change of mind, except in the two cases below.
Europe: 14-day right of withdrawal
If you live in the European Union, Norway or the United Kingdom, you have 14 days after delivery to withdraw from your purchase, without giving a reason.
Return shipping is paid by you. We refund you once we receive the product. The details and the model form are on the Right of withdrawal page.
Everywhere: faulty or non-conforming product
If your product arrives damaged, does not work or does not match your order, write to [contact e-mail address] with your order number and a photo of the problem.
We repair it, replace it or refund you, according to the law of your country. Shipping costs are then paid by us. See the Warranty page.
Customs duties
Customs duties, import taxes and clearance fees are never refunded.